Protection of personal data

The Seller collects personal data of Customers only to the extent necessary to fulfill its obligations and may use them to inform about new and special products and deliver promotional materials, newsletters, improve customer relations and check other data necessary for online shopping.

In addition to Bio planet d.o.o., Next reality d.o.o., a specialized company for creating web stores, also has access to the newsletter database with personal data of customers.

In addition to Bio planet d.o.o., Next reality d.o.o., a specialized company for creating web stores, also has access to the newsletter database with personal data of customers.

The Seller undertakes to protect the personal data of the Buyers in accordance with the Personal Data Protection Act and undertakes not to disclose the personal data to third parties in any way without the consent of the Buyer (except for data necessary for business partners to deliver the purchased product). Excluded from this are cases in which the Seller, by a valid order of the authorized state bodies, in accordance with the law, is obliged to submit or allow access to the personal data of the Buyers.

Bio planet d.o.o. does not record your credit card number or store transaction data and uses the services of a third party, an authorized bank, which protects your data with encryption to collect credit cards.

The customer has the right to request the addition, correction, or modification of incorrect personal data.

Privacy Statement

We undertake to protect the personal data of customers, by collecting only the necessary, basic information about customers/users that is necessary to meet our obligations; we inform customers about how to use the collected data, we regularly give customers a choice about the use of their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns.

All user data is strictly kept and is available only to employees who need this data to do their job. All our employees and business partners are responsible for respecting the principles of privacy.

Cookie policy

In order for to work properly, they must store a small amount of information (Cookies) on the user’s computer. According to EU regulations, Bio planet d.o.o. must ask for the user’s consent before storing cookies. By using the website online store, the user agrees to the use of Cookies.

By turning off cookies, the user decides whether to allow cookies to be stored on their computer. Cookie settings can be controlled and configured in the web browser that the user uses to browse the web. If the user disables cookies, there is a possibility that the site will not be able to use some of the functionalities provided by the web store.

Praise and objections

Written objection, response, notices

In accordance with Article 10 of the Consumer Protection Act, in case you are dissatisfied for any reason, you can send a written complaint to online store.

Bio planet d.o.o. allows you to submit a written complaint by mail, phone +385 21 209 018, or by email at

In order to determine as quickly as possible the specific order to which you have an objection, state the order number, account number, or your name and surname in the objection.

Bio planet d.o.o. will confirm receipt of the complaint in writing without delay, and the answer will be received within 15 (fifteen) days from the date of receipt of the complaint.

For all information, compliments, remarks, complaints and any other information, customers can contact:

Bio planet d.o.o., Anltuna Mihanovića 38a, 21 000 Split
OIB: 39481447028

Out-of-court settlement of consumer disputes

In case of a dispute, we would like to inform you that you can use out-of-court dispute resolution mechanisms by initiating an out-of-court dispute resolution procedure by submitting a report to the body responsible for alternative dispute resolution in the Republic of Croatia (Croatian Chamber of Commerce

Online dispute resolution

By special regulations of the European Union, from 15. 2. 2016. EU-wide online shopping disputes can be resolved through a platform available at

This means that if you encounter a problem during an online purchase within the EU (defective product, inability to replace the product, etc.) you can file your complaint at the link above without involving the courts.

The platform can be used by both consumers and traders, and complaints can be lodged in any of the EU’s 23 official languages.

This link can be used by consumers for cross-border consumer disputes. For consumer disputes in relation to traders from the Republic of Croatia, this possibility does not exist until the procedure is supported by the necessary legislation by the competent authorities of the Republic of Croatia.

Other provisions

1) The Seller gives the Buyers the right to use all services on “” only for personal needs, for non-commercial purposes. Changing the content on “”, in any form, is prohibited as well as copying, public performance, etc. The use of “” content on other websites is prohibited.

2) The Seller reserves the right to grant the rights to publish any material, parts of “” to a third party only in the case of a contract governing the rights and obligations of the Seller and a third party that publishes information.

3) When purchasing any product, which is subject to copyright or intellectual property rights, the Seller does not grant any additional rights of use and publication, except for the expressly granted right or permission from the manufacturer/distributor of the product.

4) When “” provides appropriate links to visit other websites of other persons, they are not owned by the Seller and these General Terms and Conditions in the case of use of the website do not apply to the Seller and the Buyer. The seller of this website does not control or assume any responsibility for any of them or their content. Visiting these sites is entirely at the Buyer’s own risk and the Seller assumes no responsibility.

5) Although the Seller makes every effort to ensure that all published information about the product is accurate, it is possible that information about a particular product is not updated or accurate, in which case the Seller will notify the Buyer who placed the order after which the Buyer has the right to remain is modified. The photos with the products are for illustrative purposes only.

6) The seller reserves the right to publish content in English in cases where:

it is the name of the product, its parts or functions in English
these are expressions in English that are generally accepted in the Croatian language, ie they are common terminology
there is a risk that significant information cannot be translated into Croatian with sufficient precision without losing its meaning and significance

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